Q: What is the difference between quartz and natural stone?
A: Quartz is an engineered surface designed to offer consistent patterning, durability, and easy upkeep. Natural stones like granite or marble are quarried materials with one-of-a-kind variation and character.
Both are beautiful options, and the right choice depends on your design goals, lifestyle, and maintenance preferences.
Q: Can I view countertop samples in person?
A: Yes. We encourage visiting our Kelowna showroom to explore countertop samples up close. Seeing the colour, texture, and finish in natural light helps you make a more confident design decision.
Q: Does Norelco manage the countertop process?
A: Yes. When you select countertops through Norelco, our team coordinates directly with our trusted fabrication partners. We manage scheduling, communication, and next steps so your experience stays smooth and streamlined.
If questions or issues arise along the way, you contact our team and we handle the details on your behalf.
Q: How long does the countertop process usually take?
A: Timelines vary depending on material availability, project scope, and fabrication schedules. Our team will provide clear expectations during the selection phase and coordinate with our partners to keep the process moving efficiently.
Q: Are quartz countertops heat resistant?
A: Quartz is highly durable, but it is not completely heat-proof. We recommend using trivets or heat pads for hot cookware to preserve the surface over time.
Q: What is the best way to clean quartz countertops?
A: For everyday care, use mild soap, water, and a soft cloth. Avoid harsh chemicals or abrasive cleaners, which may dull the finish over time. Simple, gentle cleaning is all that is needed for long-lasting beauty.
Q: How do I get started?
A: The first step is booking a consultation or showroom visit. Our team will help you explore surface options, coordinate next steps with our fabrication partners, and ensure the process feels simple and supported.