Planning a custom kitchen, home renovation or new build often comes with plenty of questions. Explore answers to frequently asked questions about Norelco Cabinets, including our design process, custom cabinetry, showroom, countertops, installation, payments, care and more.
Have another question? Contact our team at sales@norelcocabinets.ca or visit our Kelowna Design Centre & Showroom. We're always happy to help.
A: No. Walk-ins are always welcome at our Kelowna Design Centre & Showroom, and our sales and design team is available to assist you during your visit. You can also book an appointment in advance to ensure dedicated time with a member of our team.
A: Yes. Norelco Cabinets partners with Valley First, a division of First West Credit Union, to offer financing options for qualifying projects. For more information, contact norelco@valleyfirst.com
A: Norelco Cabinets serves clients throughout the Okanagan, Lower Mainland, Western Canada, the Western United States and the Hawaiian Islands. We also work with a network of Norelco dealers in select markets. Visit our Dealer Locator or contact our team to find the best option for your project.
A: Yes. Norelco offers countertops as part of our cabinetry projects, with a selection of quartz and other countertop options available through our trusted partners. Learn more about our countertop process and available options.
A: Our current cabinetry lead time is typically 4 to 6 weeks from the date your finalized project is handed in. Depending on the scale and level of customization of your project, lead times can extend up to 10 weeks. Your Norelco designer will review the anticipated timeline with you based on your specific project.
A: Norelco offers a wide selection of decorative and functional cabinet hardware to complement your cabinetry. Explore our hardware options and suppliers, or speak with your Norelco designer about selecting hardware for your project.
A: Norelco provides a complimentary quote for your cabinetry project. Speak with one of our designers to get started.
A: Please speak with one of our designers, and they will begin the process with you. To help us understand your project, it is helpful to have any available measurements, plans, inspiration and appliance specifications ready to share. Your designer will guide you through the next steps based on your project.
A: Yes. As a custom cabinet manufacturer, Norelco offers an extensive selection of colours and finishes, including custom colour matching for select paints and stains. Speak with your Norelco designer to explore the options available for your project.
A: Yes. Electrical and plumbing work is completed by qualified trades outside of Norelco. Your Norelco designer can provide recommendations for trades we regularly work with in the industry.
A: For cabinetry that may be suitable for reuse, Habitat for Humanity Okanagan also offers a Kitchen Salvage Program. Qualifying kitchens may be professionally dismantled and removed at no charge, with a charitable tax receipt issued based on the resale value of the donated cabinetry.
A: Yes. Soft-close doors and drawers are standard with Norelco cabinetry.
A: Our instructional videos walk you through how to adjust your cabinet doors and drawers. Watch our door adjustment and drawer adjustment videos for step-by-step guidance.
A: A 50% deposit is required before your cabinetry is released into production.
A: Final payment is required five days prior to the scheduled delivery of your project. Payment must be received before your cabinetry can be released for delivery.
A: Please review our Pre-Installation Checklist before your scheduled delivery and installation. Following the checklist will help ensure your space is ready and avoid unnecessary delays.
A: Typically, no. Delivery and installation are completed by separate teams and are generally scheduled on different days unless otherwise confirmed. Our teams do not typically deliver or install on weekends or statutory holidays.
A: In some cases, Norelco can provide refacing for existing Norelco cabinetry, including the replacement of cabinet doors and drawer fronts. Please contact our team regarding your existing cabinetry and project needs, and we can determine what options may be available.
A: Clean cabinetry as needed using a lint-free cloth dampened with soap and water, then dry immediately with a clean, lint-free cloth. Avoid scouring pads or powdered cleaners, as they may scratch or penetrate the surface and cause deterioration of the finish. Wipe up spills, splatters and water marks as they occur, and keep surfaces dry.
A: Finished toe kicks typically need to be replaced once removed, as it is extremely difficult to remove them without damaging or breaking them. Contact our team if you require replacement toe kicks for your Norelco cabinetry.
