Frequently Asked Questions

Building a new kitchen or taking on a renovation project can lead to many questions. Please connect with us at sales@norelcocabinets.ca  if you have any other questions. We are always here to help!


Q: Do I need an appointment to talk with a designer?

A: Yes. Although our showroom is open to the public during stated hours, an appointment is required and suggested to discuss your project with one of our designers. Email us at sales@norelcocabinets.ca or call (250) 765-2121 to schedule an appointment. 

Q: What areas do you service?

A: Norelco Cabinets provides custom cabinetry for residential and commercial projects to clients in the Central Okanagan. We do have a dealer network across Western Canada and California, and you may find the locations HERE. We also export to the Hawaiian Islands. For any questions or inquiries, please email sales@norelcocabinets.ca.

Q: Do you provide countertops?

A: Yes. Click here to see the suppliers we use for countertops. 

Q: What type of hardware do you supply?

A: Click here to see the suppliers we use for hardware. 

Q: Do you charge for a quote?

A: We provide one complimentary quote. 

Q: Do you come to my house to give me a quote?

A: No, you will need to make an appointment with one of our designers first, which will take place in our showroom. For the first initial meeting, you will need to bring your measurements or plans, along with appliance specs. Once your job is confirmed, this is when we will come to your home and measure to confirm the project.

Q: Do Norelco Cabinets come in any other colours or finishes beside those showcased online or in the showroom?

A: Yes. With the ability of being a custom manufacturer we can colour match to the paint/stain of your likening. Connect with your Norelco designer to discuss this process. 

Q: Do I need to hire my own electrician or plumber if I am renovating my kitchen and/or bathroom?

A: Yes. Your Norelco designer will have good recommendations of suggested trades we typically work with in the industry. 

Q: Do you offer removal of my current cabinets?

A: No, but we highly recommend getting in contact with Habitat for Humanity who has a Kitchen Salvage Program. They will dismantle your kitchen and remove it for free, and you will receive a tax receipt. 

Q: Do the doors and drawers come with soft close?

A: Yes, this is our standard. 

Q: How do I adjust the doors and drawers on my cabinets?

A: Check out our instructional video by our Installations Manager to learn how to adjust the doors and drawers

Q: How much do I have to pay prior to my cabinetry going into production?

A: We require 50% deposit prior to starting production. 

Q: When is the final payment required by?

A: The last payment is five days prior to the scheduled delivery of your project. You will either receive an email or phone call for a reminder. We require this payment in order to release your delivery.

Q: Do you offer financing?

A: Unfortunately, we do not offer financing at this time. 

Q: What payment methods do you accept?

A: Payment can be made by debit, cheque or e-transfer.

Q: What do I need to prepare prior to the installation?

A: Please see our Pre-Installation Checklist, which will help avoid any delays in your delivery and installation.

Q: Does the installation happen the same day as delivery?

A: No. Installation does not happen the same day as the delivery, as we have teams for delivery and install, unless otherwise confirmed. Please take into consideration, that our teams do not deliver or install during weekends or on stat holidays. 

Q: Do you resurface or refinish cabinetry?

A: No, but we would recommend contacting Kitchen Pro for this service. 

Q: How do I clean my cabinets?

A: Clean the cabinetry as needed with a lint-free cloth dampened with soap and water. Dry immediately with a lint-free cloth. Avoid using scouring pads or powdered cleaners as these products may scratch and penetrate the surface, allowing food or moisture to enter and cause deterioration of the finish. Wipe up spills, splatters and water marks as they occur, keeping the surface dry.

Q: I’m planning on redoing my floors and need to remove the toe kicks. Is that easy to do or will I need to purchase new ones because they won’t come off in one piece?

A: Unfortunately, finished toe kicks will need to be replaced after they're removed. It is extremely difficult to remove them without them being broken into pieces.