Warranty

/Warranty
Warranty 2016-11-15T00:01:44+00:00

LIFETIME LIMITED WARRANTY

Norelco Cabinets Ltd. manufactures quality products, built and designed to give you a lifetime of service and satisfaction. Because of our commitment to excellence and to your complete satisfaction, Norelco Cabinets Ltd. hereby warrants to the original purchaser that all products manufactured and sold by Norelco Cabinets Ltd. are free from defects in material and workmanship as per the Limited Warranty listed below. The warranty on drawer slides and hinges is for the life-time of the kitchen, some conditions may apply. Norelco Cabinets Ltd. also provides a 5 year warranty on the cabinet construction, and 2 years on the cabinet doors, finishes and surface hardware (knobs & handles). Countertop material warranty, if installed by Norelco Cabinets Ltd., is also extended to homeowner for one year. Norelco’s warranty is expressly limited to replacing or repairing defective parts at Norelco’s discretion and covers parts only, and will not extend to labour or features and conditions found inherent in the wood species style or finish attributes (for example, but not limited to joint lines revealed due to expansion and contraction of wood doors with painted finishes). All dates are from date of installation. This warranty is only valid if cabinetry is installed by Norelco Cabinets Ltd. or an authorized Norelco Cabinets Ltd. dealer and only to the original purchaser of the cabinets at the original site of installation and is not transferable. This warranty is in lieu of any and all other warranties, expressed or implied by Norelco Cabinets Ltd., Norelco Cabinets Associates and/or others and is only valid in Canada and in the United States of America. This warranty is applicable only in climate controlled residential applications (relative humidity 35-55% and temperatures ranging from 17-24°C). This warranty shall become void if the cabinets are damaged by misuse, abuse, negligence, alterations, acts of God, improper installation or handling and storage of our cabinetry by others. Norelco Cabinets Ltd. reserves the right to alter product design, specifications and materials without prior notification or obligation to incorporate such changes to products previously manufactured.

Hinges

Under normal use, the hinges used in Norelco’s products will come with a lifetime warranty, some conditions may apply. They have a maximum optimal range when fully open (typically 110 degrees). In the event that the door is opened beyond the maximum published opening, product failure may occur and is not covered under this warranty.

Drawer Slides

The warranty on drawer slides is for the life-time of the kitchen, some conditions may apply. The drawer slides used in Norelco’s products have a static load rating as listed below. User should be aware that the load rating is established with the weight evenly distributed throughout the drawer. Unevenly distributed weight, and/or improper use of the drawer can result in failure of the drawer guide and is not covered under the lifetime warranty.
• White enamel slides – 66lbs
• Full extension side-mount slides – 100lbs
• Full extension, soft close, under-mount slides – 55lbs

Finish

The protective top-coat applied to Norelco products is designed to meet and/or exceed the requirements of the National Kitchen and Bath Association. As with any quality finish, it will wear with age and use, depending upon the owner’s maintenance of the product. Exposure to abrasive chemicals, solvents, excessive ultraviolet light, and moisture can cause the finish to fail. Due to the variables involved in the maintenance of the finish, the Warranty on this aspect of the product is limited to 2 (two) years from the original date of purchase.

Wood Materials

Norelco utilizes both solid and veneered wood materials in its products. Due to normal variations in the density and graining of wood itself, the same stain applied to another piece of the same wood species may result in a somewhat different appearance. This variation can be greater when comparing solid wood to veneers. Additionally, wood species in all finishes will exhibit colour changes when exposed to light (natural or man-made). It is the general nature of wood to darken over time. This aging process is not hindered by the finishing process. Colour variations are also caused by the assortment of minerals found in the earth in which the tree was grown. The level of mineral absorption will vary in a given piece of wood. All wood species will exhibit the following attributes: sap runs, knots and pinholes. These characteristics will occur in varying degrees depending on the type of wood species selected. This Warranty does not cover the effects of light and aging upon Norelco products, or the natural features and conditions normally characteristic of the wood, finishing, or manufacturing process.
Note: Norelco offers no warranty for warping on “solid slab” wood doors and drawer fronts on any items larger than 2.5 sq ft.

Additional Components and Hardware

All other components and hardware are warranted by Norelco Cabinets Ltd. for a period of no less than two calendar years from the date of purchase, with the exception of any normal wear and tear on stained wood counter top edge.

WARRANTY GUIDELINES & CONDITIONS

This Warranty applies only to cabinetry subject to normal and proper use and maintenance as intended. Norelco Cabinets Ltd. will not assume responsibility for any damage, defects, or failure caused by abuse, accidents, improper installation, negligence, extreme temperatures or extreme moisture levels, customer modification or reconstruction, improper storage, or any type of misuse and/or conditions beyond the immediate control of Norelco Cabinets Ltd. This Warranty does not cover expenses incurred while removing, installing, or repairing defective products unless delivery & installation was provided by Norelco Cabinets Ltd.. In the event of a defect in your Norelco cabinets, Norelco Cabinets Ltd. will replace or repair, at their discretion, the defective parts with identical or similar parts of equal value. Replacement products provided under this Warranty may not exactly match original products due to the passage of time, natural aging process, and evolution of Norelco’s product offering. Due to their continuous improvement efforts, Norelco Cabinets Ltd. reserves the right to change or alter design specifications and materials as conditions require with no notice or obligation to previous or existing products.

CARE AND MAINTENANCE OF YOUR CABINETS

•Clean the cabinet as needed with a lint-free cloth dampened with soap and water. Dry immediately with a lint-free cloth.
• Avoid using scouring pads or powdered cleansers as these products may scratch and penetrate the surface, allowing food or moisture to enter and cause deterioration of the finish.
• Wipe up spills, splatters and water marks as they occur, keeping the surface dry

Thermo Foil Product

Foil cabinet components may be damaged by the heat created during the self-cleaning cycle of oven ranges. Please remove white foil components (remove drawers and doors) from the immediate area before using the self-cleaning cycle. Norelco Cabinets Ltd. cannot be responsible for any warranty on damages incurred by self-cleaning ranges

Countertops

Keep clean with soap and water. Use a product called Countertop Magic (available at most hardware stores) to protect your countertop