Scheduling & Customer Service Representative

Norelco Cabinets is a locally owned and operated cabinet manufacturing company celebrating our 50th Anniversary!

We are seeking to hire a new Scheduling & Customer Service Representative to our team! The opportunity to work in our manufacturing facility means you get to be part of a team striving to continue achieving leading edge craftsmanship and award-winning cabinetry.

 

In this role you will be responsible for: 

- Meeting with Install Manager to have a firm install calendar
- Meeting with Service Supervisor to have a firm service calendar
- Schedule Installs based on delivery schedule
- Scheduling service orders based on ETA for shop to produce with assistance
- Updating service schedule sheet and Insight
- Scheduling of service appointments with assistance
- Coordinate Installers and Service Technicians in the most efficient way
- Answering Installer calls and providing information
- Answering Service Techs calls and providing information with assistance
- Ensure all jobs are completed in a timely manner
- Sending and responding to internal emails with assistance
- Assist training the Scheduling team

Qualifications:
- Experience in the cabinet industry an asset
- Exceptional communication and interpersonal skills
- Experience in scheduling
- Comfortable learning new computer programs
- Ability to work well independently and within a team
- Positive attitude, punctual and excellent attendance
- Able to work well in a busy environment
- Adaptable to change

 

This is a full-time, Monday to Friday, on-site position at our manufacturing facility. 

 

If this sounds like an exciting opportunity, please email your resume and references to monica@norelcocabinets.ca and include the job title of 'Scheduling & Customer Service Representative' in the subject line of your email. We thank you for your interest. Only candidates selected for interviews will be contacted.

Submit Your Resume

We thank you for your interest in this position. Only those selected for interviews will be contacted.